Tenant Attach, Applications and how it can bring value for your helpdesk

Recently we (Kenny & myself) engaged with a bigger customer to migrate multiple MEMCM environments into a new standard platform, the goal of this project is to unify the multiple companies. One of our challenges was the Application delivery strategy. It was a heavy discussed topic as we faced the typical topic of "Application - Collection - AD Group methodology", why change something that has worked for so many years ? ServiceNow today is providing an application catalog for users to request their software, but once the software has been requested a ticket gets created and delivered to the helpdesk queue ==> where an engineer takes the user or device object and populates it in an AD Group. I guess most of us are familiar with this, since it's probably the most common setup seen in a lot of companies. As we are getting more and more user driven improvements in the latest version(s) of ConfigMgr, we wanted to take advantage of the...
Read More